Privacy policy

Data controller

La Maison des Cosmétiques, a société anonyme with share capital of €602,850, registered under number 388 551 004, with its registered office at 18 rue Mado Robin, 26000 Valence, France. Contact: info@lmdc-lab.com.

Data collected

Through the enquiry form, we only collect the data you provide:

• professional identity and contact details: first name, last name, company, job title, email, phone, country;
• information about your project: type of collaboration, product categories, volumes, positioning, timeline, selected formulas and free-text message.

Fields marked with an asterisk are required to process your request. Please do not share sensitive data in the free-text field.

Purposes and legal bases

• Answering your request and preparing a commercial proposal: pre-contractual measures taken at your request (Article 6(1)(b) GDPR).
• Managing the business relationship and sending you information about our professional offers: legitimate interest of La Maison des Cosmétiques in developing its business with professionals (Article 6(1)(f) GDPR). You may object at any time.
• Measuring website audience and the source of enquiries: your consent, collected through the cookie banner (Article 6(1)(a) GDPR).

Recipients

Your data is intended for the sales, project, research and development teams and the management of La Maison des Cosmétiques. It is stored in our customer relationship management tool HubSpot (HubSpot, Inc.) and processed by our technical service providers (website hosting), acting on our instructions and bound by confidentiality.

Where a provider is located outside the European Union, the transfer is governed by an adequacy decision (EU–US Data Privacy Framework) or by the European Commission’s standard contractual clauses. Your data is never sold or transferred to third parties.

Retention period

• Prospects: 3 years from our last contact, in line with CNIL recommendations.
• Customers: for the whole duration of the business relationship, then for the applicable statutory limitation periods.
• Audience measurement cookies: 13 months maximum; your banner choice is kept for 6 months.

Your rights

You have the right to access, rectify, erase, restrict, port and object to the processing of your data, and the right to set guidelines on what happens to your data after your death.

To exercise them, write to info@lmdc-lab.com or to La Maison des Cosmétiques, 18 rue Mado Robin, 26000 Valence, France, stating the purpose of your request. We will reply within one month.

If you believe your rights are not being respected, you may lodge a complaint with the CNIL (www.cnil.fr).

Cookies and local storage

With your consent, collected through the banner shown on your first visit, this website uses HubSpot audience measurement and tracking cookies (including hubspotutk, __hstc, __hssc, __hssrc). They tell us which pages are viewed and where contact requests come from. No cookie is set before you consent, and you can change your choice at any time using the “Manage cookies” link in the footer.

When you select formulas in the catalogue, your selection is stored in your browser (local storage) to prefill your enquiry. This information stays on your device, is not transmitted until you submit the form, and can be cleared in your browser settings.

Fonts are hosted on our own servers: no data is sent to any third-party font service.

Security

La Maison des Cosmétiques implements appropriate technical and organisational measures to protect your data against loss, unauthorised access or disclosure: encrypted connection and access restricted to authorised staff.

Last updated: 26 October 2026